Kendall Hershey is the current Growth Marketing Lead at MongoDB, and former Head of Developer Marketing at DocuSign.

I've had a lot of hard-won lessons about product feedback in my career, and I'm sharing some of those lessons with you, as well as teach you how to build your credibility and turn your community into fanatics.

Let's start by saying that this isn’t a quick wins program. Feedback is a really long game. I'm also just going to scratch the surface.

There's a lot of depth here, but I want to focus on some strong starting points for anyone who's looking to start a program, and share some nuggets that I've been able to uncover throughout my career.