After so much blood, sweat and tears, you’ve finally created and launched your product – congratulations!

But how can you tell whether it’s a success or a dud? Are developers enjoying it? Are people talking about it or sharing it with their peers?

Product adoption is all about the way users learn about, start using, and adopt a new product or service. It includes the journey from initial awareness and understanding of the product to regular usage and advocacy.

By tracking the right product adoption metrics, you can get all the information you need about the success of your product and the strategies you used.

Here’s what we’ll cover in this guide:

What is product adoption?

Product adoption is a key business goal that refers to the process by which people start using your product. While you want to create something that is visually appealing and practical, keep in mind that the end goal is to build a product that developers will actually use – and become long-term customers.

So, product adoption is all about nudging users in the direction of your product, not by attracting them to your website, but by turning the people who are already there into customers.

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How can you know whether developers are engaging with your product? And if they aren’t, what can be improved? Fortunately, you can answer these and other similar questions with SaaS marketing metrics.

Why do you need to measure product adoption?

You need to track product adoption because, otherwise, it’d be impossible to know what works and what doesn’t and whether your product is actually successful.

Some of the benefits of measuring product adoption include:

  • Helping you determine the market fit of your product.
  • Gaining insights into which features are popular and which are underused, which can help you improve your product.
  • Revealing the effectiveness of your marketing and sales strategy, since low adoption rates could indicate issues with your product’s positioning or pricing.
  • Understanding user behavior by identifying patterns, preferences, pain points, etc.
  • Driving customer engagement and retention, since understanding adoption can lead to businesses implementing strategies to increase long-term engagement and loyalty.
  • Guiding the creation of targeted support materials, tutorials, training programs, which help people get the most out of the product.
  • Assessing ROI, which helps you to know whether your product is contributing to the company’s financial goals.
  • Getting insights into how your product stacks up against competitors.
  • Early detection of low or declining adoption rates, which can be a warning sign that something’s not working, and allowing orgs to take proactive measures to address potential issues before they worsen.
  • Tracking growth and understanding how well your product is doing in the market.

How to measure product adoption

In order to measure product adoption, it’s important to take a systematic approach to gather, analyze, and interpret data. Here are a few steps you can take:

Define objectives

This means determining what successful product adoption looks like for your product or features. So, set clear objectives (think S.M.A.R.T. goals) that can help you better understand this. For example, “40% new users should use feature X within a week of signing up”.

Identify the metrics you want to measure

There are many different metrics you can use to measure product adoption, depending on your product and your goals. But how can you pick the right ones to track?

Making sure you understand your product’s value proposition (the core value your product provides and the key actions that deliver that value), segmenting the user journey (and the interactions users should take), identifying the primary features central to the value of your product, etc., helps with this.

Gather data

Product analytics tools help you to track user interactions, but you can also implement surveys to gather qualitative feedback, as well as monitor support tickets and feedback channels to get insight into potential barriers for product adoption.

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Segment data

Break down the data by user segments, such as demographics, acquisition channels, user roles, or product tiers. This segmentation offers a granular view of adoption patterns and helps to identify which groups may need more attention.

Analyze results

You must also compare actual metrics with your goals, look for patterns (are there any specific stages in the user journey with higher drop-offs?), and identify highly adopted features and those that may be underused.

Implement improvements 

Another thing to consider is that, based on your findings, you should tweak the product, user onboarding, support, or marketing strategies to improve adoption. You should also consider A/B testing changes to determine their impact on adoption rates.

13 product adoption metrics you should consider

Here are some product adoption metrics you can use to measure the success of your product:

1. Active users

This metric measures the number of unique users who have actively engaged with your product over a certain period of time. This can be measured on a daily, weekly, or monthly basis, and help you understand how many developers are using your product—as well as how often they’re using it.

2. Retention rate

Retention rate usually measures the percentage of people who continue to use your product after their initial engagement. It can help you to understand how well your product is meeting the needs of your users and if they’re finding value in it.

3. Engagement rate

This measures the level of activity and interaction that developers have with your product, and can include things like number of page views or clicks. These metrics also help you to identify areas for improvement.

4. Conversion rate

Conversion rates measure the percentage of developers who take a desired action, such as making a purchase or signing up for a service. This metric can help you understand how well your product is meeting the needs of your users.

5. Net Promoter Score

This is a customer satisfaction metric that lets you know the likelihood that a customer will recommend your product to other people. Net Promoter Score helps you to understand how satisfied developers are with your product.

6. Activation rate

The activation rate measures the percentage of users who take a specific, desired action within a certain time frame after starting to use your product. This is a critical step that indicates whether your customers found initial value in your product.

7. Daily/monthly active users

You may also want to consider daily active users and monthly active users, which give you a clear picture of how many people engage with your product on a daily/monthly basis. A healthy ratio indicates a strong user engagement and retention.

8. Churn rate

This is the percentage of developers who stop using your product over a specific period of time. A high churn rate can showcase issues with user satisfaction or product-market fit.

9. Adoption rate

Adoption rate tracks the percentage of new users who start using a feature or product over a period of time, and it’s useful to monitor the uptake of new features or updates.

10. Time to first value

The average time it takes for a new user to reach a moment where they realize the value of your product. This means that you can understand how quickly developers are able to find value in your product, something that’s essential for long-term engagement. 

11. Customer satisfaction

This metric is all about how satisfied users are with your product, and it’s typically obtained through surveys that ask users to rate their satisfaction. This can give you great feedback on user perceptions, which you can use to improve the product.

12. Customer lifetime value

Metric that estimates the total revenue a business can reasonably expect from a single customer throughout the business relationship. Understanding this metric in relation to acquisition costs can help you to optimize your strategies.

13. Expansion revenue rate

This metric measures the rate at which existing customers increase their spending over time, and it’s super relevant for SaaS products or subscription-based models where upsells, cross-sells, and add-ons can drive growth.

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In short

Tracking product adoption can be complex, but if you consider metrics like the ones we mentioned in this article, you can gain a better understanding of how your product is being used, which improvements you can make, and whether developers are loving your offerings.

Make sure to monitor these metrics on a regular basis so you can make data-driven decisions that’ll help you boost adoption and improve the success of your product.

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